Privacy Policy

Last updated: 4 January 2024

1. Introduction

This Privacy Policy explains how Milano di Classe ("we", "our", "us") collects, uses, discloses, and protects the personal data of individuals who interact with our website, services, or communications. We are committed to maintaining the privacy and confidentiality of your personal information and to operating in full accordance with applicable data protection legislation in the United Kingdom, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

By accessing or using www.milanodiclasse.com (the “Website”), you confirm that you have read, understood, and accepted the terms of this Privacy Policy.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identification & Contact Data: Full name, billing and shipping address, email address, phone number

• Transaction Data: Order details, payment confirmation, delivery records

• Technical Data: IP address, browser type, device information, operating system, referral URLs

• Usage Data: Page views, time spent on pages, navigation patterns, interaction with content

• Marketing & Communication Preferences: Opt-in status, newsletter subscription, campaign interaction

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted data without parental consent, we reserve the right to delete such information.

3. Purpose of Processing

Personal data may be collected and used for the following legitimate and contractual purposes:

• To fulfil, process and deliver product orders

• To verify payment and prevent fraudulent transactions

• To provide customer service and respond to enquiries

• To personalise user experience and website functionality

• To send transactional notifications related to your order

• To comply with legal, regulatory or tax obligations

• To send marketing communications where explicit consent has been granted

We do not engage in automated decision-making or profiling that has legal or significant effects on the individual.

4. Legal Basis for Processing

We process your data under one or more of the following legal grounds:

• Contractual necessity – where processing is required to fulfil our obligations to you (e.g. delivering an order)

• Legitimate interest – where processing is reasonably necessary to operate our business, and such interests are not overridden by your rights

• Consent – where you have given clear permission (e.g. for email marketing)

• Legal obligation – where processing is required to comply with applicable laws or regulations

You may withdraw your consent at any time by contacting us using the details provided in Section 10.

5. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying legal, regulatory, tax, accounting, or reporting requirements.

Upon expiry of the retention period, data will be securely deleted, anonymised, or archived unless otherwise required by law.

6. Data Sharing & Disclosure

We do not sell or lease personal data to third parties.

Your data may be shared with third-party service providers solely to the extent necessary to perform specific services on our behalf, such as:

• Payment processors and fraud prevention platforms

• Couriers and logistics partners

• Email service providers

• IT, hosting and infrastructure providers

• Analytics and performance monitoring tools

• Legal or regulatory authorities when legally required

All data processors engaged by Milano di Classe are subject to strict confidentiality obligations and data protection agreements.

7. International Data Transfers

Some of our service providers may operate outside of the United Kingdom or the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs) or reliance on recognised adequacy decisions by the UK government.

By using our services, you acknowledge that your data may be transferred and stored outside of your jurisdiction under secure and lawful mechanisms.

8. Security Measures

We implement appropriate technical and organisational security measures to protect personal data from unauthorised access, alteration, disclosure, or destruction.

These include, but are not limited to:

• SSL (Secure Socket Layer) encryption

• Secure data hosting environments

• Access controls and authentication protocols

• Regular system monitoring and audit logging

However, no system can be guaranteed 100% secure. While we take all reasonable precautions, Milano di Classe shall not be held liable for any loss or unauthorised access arising from security breaches beyond our control.

9. Your Rights

As a UK resident, you have the following rights under the UK GDPR:

• The right to access personal data we hold about you

• The right to correct inaccurate or incomplete data

• The right to request deletion of your data

• The right to restrict or object to data processing

• The right to withdraw marketing consent

• The right to data portability (in applicable cases)

Requests to exercise these rights must be submitted in writing to privacy@milanodiclasse.com. We may require verification of identity before fulfilling any such request.

We aim to respond within 30 days of receiving a valid request.

10. Contact

If you have any questions, concerns, or formal requests regarding this Privacy Policy or your personal data, you may contact our appointed Data Protection Officer via:

Email: privacy@milanodiclasse.com
Correspondence Address:
Milano di Classe
Privacy Compliance Department
18 Stratford Place
London, W1C 1BQ
United Kingdom

11. Policy Revisions

Milano di Classe reserves the right to amend, update, or modify this Privacy Policy at any time, without prior notice. Changes will be published on this page with an updated revision date. We encourage users to review this policy periodically to stay informed of how we protect your data.

Continued use of our website following any updates constitutes your acceptance of the revised terms.